IT Support
When something stops working, you need it sorted, not a ticket number and a wait. We provide remote IT support for everyday issues, Microsoft 365 setup and troubleshooting, network and email configuration, and on-site visits for businesses in and around Durban.
Our process for it support.
Assessment
We take a look at your current setup, hardware, software, network, and email, to understand what is working and what is not.
Fix and configure
Issues are resolved and systems are set up correctly, whether that is Microsoft 365, a network, or a new device.
Ongoing support
For businesses on a support arrangement, we are on call for new issues, with most resolved within one business day.
Why it support matters for your business.
For a small business, IT problems are rarely just technical. A staff member who cannot access email, a network that drops out during a busy period, or a laptop that will not start is a direct interruption to the working day, and small businesses often do not have the spare capacity to absorb that kind of disruption.
Larger businesses have an IT department to call. Most small businesses in South Africa do not, and end up either struggling through an issue themselves, calling around for someone available on short notice, or paying a callout fee to whoever can come on the day, often without any record of what was done or why.
Having one point of contact who already knows your setup, your network, your email, your software, means problems get solved faster, because nobody is starting from zero. It also means small issues get caught and fixed before they become bigger, more expensive problems.
What you receive from this project.
Remote support for day-to-day IT issues
Microsoft 365 setup, migration, and ongoing support
Email account setup, configuration, and troubleshooting
Network and Wi-Fi setup and troubleshooting
Hardware and software recommendations suited to your business
On-site visits for businesses in and around Durban
A response within one business day for remote support
A record of changes made, so issues are not solved twice
Everything that goes into it support.
Remote troubleshooting for everyday IT issues
Microsoft 365 setup, migration, and ongoing support
Network setup and Wi-Fi troubleshooting
Email configuration and mailbox migration
Hardware and software recommendations for your business
On-site visits for businesses in and around Durban
Common questions about it support.
Both. We can help with a single issue as a once-off call out, or set up an ongoing support arrangement if you would rather have someone on call.
Yes. Setup, migration, mailbox issues, shared calendars, and general troubleshooting for Microsoft 365 are all part of our IT support service.
Yes. Most of our IT support work is platform-independent, covering networks, email, and Microsoft 365 across both Windows and Mac devices.
For remote support, we aim to respond within one business day, often much sooner. Urgent issues can usually be looked at the same day.
On-site visits are based around Durban and the surrounding areas. For businesses further afield, most issues can still be resolved remotely.
You might also need.
Ready to talk about it support?
Tell us about your business and we will come back with a clear plan and a fixed price. No surprises.
Start a project